Cancellation Policy

Cancellation Policy – Slip & Rack Rentals

At Hay Shore Boat Club, we understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our seasonal operations.

1. Seasonal Slip Rentals (Full-Season Bookings)

• Cancellation more than 30 days before the season start:
  A full refund will be issued, minus a $50 administrative fee.
  
  

• Cancellation 14–30 days before the season start:
  A 50% refund will be issued.
  
  

• Cancellation less than 14 days before the season start or after the season has begun:
  No refund will be issued.
  
  

2. Monthly, Weekly, or Daily Slip Rentals

• Cancellations made at least 7 days in advance:
  A full refund will be issued, minus a $25 administrative fee.
  
  

• Cancellations made 2–6 days in advance:
  A 50% refund will be issued.
  
  

• Cancellations within 48 hours of the rental start date:
  No refund will be issued.
  
  

General Notes

• All cancellations must be submitted in writing via email or text.  email:

  1. 1. 1.  email: dock@hayshore.ca

        2. text: 343-213-0329
           
           

• Refunds will be processed within 10 business days.
  
  

• No refunds will be given due to weather conditions, unless we deem the conditions unsafe for use.
  
  

• Transfers to alternate dates may be allowed at our discretion, depending on availability.